If a customer has a minor problem with your product or service, you might want to consider offering discount for his/her next purchase. This helps to reduce the chance of losing a customer, and minimize the cost of solving the problem.
举一反三
- _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else. A: Customer satisfaction B: Customer loyalty C: Customer value D: Customer retention
- （ ） is designing your product offering so that it has one or more unique qualities that are valued by your customer, and consistent with your chosen positioning.
- 中国大学MOOC: _________ is the benefit that a customer will get from a product or service in comparison with its cost. This benefit might be measured in monetary terms, such as when a product helps save the customer money that would have been spent on something else.
- If the customer would like money knocked off your product's price tag, you can say, "Well, I could probably reduce the cost by 15 or 20%."
- How can we make we make an effctive complaint? A: describe the purchase or service B: state the problem C: state the results of this problem D: state actions you want them to take E: state your sincere thanks for their reply