The inflation ____ their economic crisis. A: interrupted B: interacted C: intensified D: intervened

Consumers nowadays are _____ with advertisements and brand promotion information. A: influenced B: bombarded C: filled D: interacted

The little baby is only a few months old, but she is learning to __________her mother. A: interacts with B: interacted with C: interacting with D: interact with

A main purpose of the passage is to A: chronicle the evolution of Nahua survivalist strategies from the year 1521 onward B: critically evaluate the means of Nahua survival on the basis of their efficacy C: suggest that Nahua interacted with their conquerors to create new technologies D: explore the rich cultural heritage endowed the Nahua by their tradition of survival E: apply a general schema for cultural survival to the case of the Nahua

According to Emmett Shear, the CEO of Twitch, which is the right way to get buy in from the other people in the company A: tell them you are in charge and will take the responsibility B: go to them and tell them you have interacted with your users and made a mature plan C: play back for them the interview that you have recorded when talking to users D: send them an email which elaborates on your plan

阅读原文，填空。 Paragraphs Events / People Specific details 1 introduction: the location and the origin of Little Ju’er Hutong A mile 1 of the Forbidden City, it begins in the 2 , passes through three turns, exits to the 3 . It was named Little Ju’er, because it connects with the larger street known as Ju’er Hutong. 2 the characteristics of hutong It is comprised of 4 homes of brick, wood, and tilewith a shared 5 and public 6 , much of its neighborhood being 7 . 3-4 outdoor exercise stations and their role in community life At these stations people can 8 giant wheels, 9 levers and 10 on pendulums. In addition, they offer a perfect 11 for socializing. 5 the public toilet It was rebuilt with 12 , infrared- 13 flush, and signs in 14 languages and free toilet paper. 6-7 the W.C. Club With couches, chessboard, 15 chairs, and wooden cabinet 16 beer glasses, it hosted weekend barbecues. Once it acquired a televisionfor residents to watch the national team play in the World Cup. 8-11 Mr. Wang As a small shop owner, he was very active in community life. He set up the W.C. Club. When 17 were held on weekend nights, he supplied cigarettes, beer, etc., always contributing 18 than his share, and he was always the 19 to leave. Thus people called him Good Old Wang. Having lived there for many decades he was also the witness of so many changes that happened in Little Ju’er. 12 the essence of the hutong The 20 of the hutong had more to do with spirit than structure. It was the waythat people like Mr. Wang interacted with their environment. 13-16 hutong karma The hutong has gone through 21 22 ： Manchus, Nationalists, Yugoslavians, etc. over the past centuries.

For thousands of Canadians, bad service is neither make-believe nor amusing. It is an aggravating and worsening real-life phenomenon that encompasses behavior ranging from indifference and rudeness to naked hostility and even physical violence. Across the country, better business bureaus report a lengthening litany of complaints about contractors, car dealers, and repair shops, moving companies, airlines and department stores. There is almost an adversarial feeling between businesses and consumers.Experts say there are several explanations for ill feeling in the marketplace. One is that customer service was an early and inevitable casualty when retailers responded to brutal competition by replacing employees with technology such as 1～800 numbers and voice mail. Another factor is that business generally has begun placing more emphasis on getting customers than on keeping them. Still another is that strident, frustrated and impatient shoppers vex shop owners and make them even less hospitable – especially at busier times of the year like Christmas. On both sides, simple courtesy has gone by the board. And for a multitude of consumers, service went with it.The Better Business Bureau at Vancouver gets 250 complaints a week, twice as many as five years ago. The bureau then had one complaints counselor and now has four. People complain about being insulted, having their intelligence and integrity questioned, and being threatened. One will hear about people being hauled almost bodily out the door by somebody saying things like “I don't have to serve you!” or “This is private property, get out and don't come back! ” What can customers do? If the bureau's arbitration process fails to settle a dispute, a customer's only recourse is to sue in claims court. But because of the costs and time it takes, relatively few ever do.There is a lot of support for the notion that service has, in part, fallen victim to generational change. Many young people regard retailing as just a bead-end job that you're just going to do temporarily on your way to a real job. Young clerks often lack both knowledge and civility. Employers have to train young people in simple manners because that is not being done at home. Salespeople today, especially the younger ones, have grown up in a television-computer society where they've interacted largely with machines. One of the biggest complaints from businesses about graduates is the lack of inter-personal skills.What customers really want is access. They want to get through when they call, they don't want busy signals, they don't want interactive systems telling them to push one for this and two for that – they don't want voice mail. And if customers do not get what they want, they defect. Some people go back to local small businesses: the Asian greengrocer, a Greek baker and a Greek fishmonger. They don't wear name tags, but one gets to know them, all by name. ［490 words］One of the reasons for such ill feeling in the marketplace is that ______. A: shoppers are usually strident, frustrated and impatient B: shoppers often take businesses to court C: businesses use new technology instead of employees D: businesses try every means to get customers

For thousands of Canadians, bad service is neither make-believe nor amusing. It is an aggravating and worsening real-life phenomenon that encompasses behavior ranging from indifference and rudeness to naked hostility and even physical violence. Across the country, better business bureaus report a lengthening litany of complaints about contractors, car dealers, and repair shops, moving companies, airlines and department stores. There is almost an adversarial feeling between businesses and consumers.Experts say there are several explanations for ill feeling in the marketplace. One is that customer service was an early and inevitable casualty when retailers responded to brutal competition by replacing employees with technology such as 1～800 numbers and voice mail. Another factor is that business generally has begun placing more emphasis on getting customers than on keeping them. Still another is that strident, frustrated and impatient shoppers vex shop owners and make them even less hospitable – especially at busier times of the year like Christmas. On both sides, simple courtesy has gone by the board. And for a multitude of consumers, service went with it.The Better Business Bureau at Vancouver gets 250 complaints a week, twice as many as five years ago. The bureau then had one complaints counselor and now has four. People complain about being insulted, having their intelligence and integrity questioned, and being threatened. One will hear about people being hauled almost bodily out the door by somebody saying things like “I don't have to serve you!” or “This is private property, get out and don't come back! ” What can customers do? If the bureau's arbitration process fails to settle a dispute, a customer's only recourse is to sue in claims court. But because of the costs and time it takes, relatively few ever do.There is a lot of support for the notion that service has, in part, fallen victim to generational change. Many young people regard retailing as just a bead-end job that you're just going to do temporarily on your way to a real job. Young clerks often lack both knowledge and civility. Employers have to train young people in simple manners because that is not being done at home. Salespeople today, especially the younger ones, have grown up in a television-computer society where they've interacted largely with machines. One of the biggest complaints from businesses about graduates is the lack of inter-personal skills.What customers really want is access. They want to get through when they call, they don't want busy signals, they don't want interactive systems telling them to push one for this and two for that – they don't want voice mail. And if customers do not get what they want, they defect. Some people go back to local small businesses: the Asian greengrocer, a Greek baker and a Greek fishmonger. They don't wear name tags, but one gets to know them, all by name. ［490 words］The author's attitude towards businesses and bad service is_________. A: attacking B: understanding C: regretting D: warning