吃西餐的一般顺序是 appetizers, salad, main dish, desserts。

Which one should we order first at the western restaurant? A: Dessert B: Beverage C: Salad D: Appetizers

Which of the following actions is a restaurant owner most likely to take in order to reduce problems associated with service intangibility? A: increase entree prices after 6:00 p.m. B: provide clean tablecloths and fresh napkins for each new customer C: empower employees to handle customer complaints D: offer discounted prices for appetizers ordered during happy hour E: hold regular employee workshops focusing on customer service