Which of the following actions is a restaurant owner most likely to take in order to reduce problems associated with service intangibility?
A: increase entree prices after 6:00 p.m.
B: provide clean tablecloths and fresh napkins for each new customer
C: empower employees to handle customer complaints
D: offer discounted prices for appetizers ordered during happy hour
E: hold regular employee workshops focusing on customer service
A: increase entree prices after 6:00 p.m.
B: provide clean tablecloths and fresh napkins for each new customer
C: empower employees to handle customer complaints
D: offer discounted prices for appetizers ordered during happy hour
E: hold regular employee workshops focusing on customer service
举一反三
- 【单选题】Which of the following is NOT a recognized definition of customer service? A. Customer service as an activity B. Customer service as a theory C. Customer service as performance measures D. Customer service as a philosophy
- Customer service complaints and sales
- Service representatives are advised to ______ all customer complaints to the customer service center. A: forwards B: forwarding C: forward D: forwarded
- If a bank estimates the capabilities of its employees who provide customer service prior to implementing a new training program designed to change their method of providing customer service, it is ________. A: formulating its competitive strategies B: formulating its corporate strategies C: conducting an external analysis D: doing an internal analysis
- What is correct about the impact of customer engagement on the service system？ A: The higher the customer engagement is, the less the customer's influence on the service is. B: The higher the customer engagement is, the more controllable the service system is. C: The higher the customer engagement is, the lower the service efficiency is. D: The higher the customer engagement is, the higher the customer satisfaction is.