What and how should a waiter/waitress do if a guest thinks he/she is overcharged?
A: Get the manager to deal with the problem.
B: Ask the cashier to check it up.
C: make an apology if the guest is overcharged
D: Insist that it is impossible that the guest is overcharged.
A: Get the manager to deal with the problem.
B: Ask the cashier to check it up.
C: make an apology if the guest is overcharged
D: Insist that it is impossible that the guest is overcharged.
举一反三
- 中国大学MOOC: When the waiter ask the guest whether he or she make any orders, the waiter could ask:________
- For the walk-in guest，what should the receptionist do？( ) A: ask about the length of stay B: ask about the number of people C: ask about the type of room D: check the guest ID
- If the “DO NOT DISTURB” sign is on the door of a guest scheduled to check out，What should a room attendant do?
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?