在客户关系管理里，下列情况中不是客户忠诚的表现有()。 In customer relationship management, customer loyalty is not shown in the following situations ().
即使遇到对企业产品的不满意，也不会向企业投诉 Even if you are not satisfied with the enterprise products, you will not complain to the enterprise
举一反三
- 在客户关系管理里，下列情况中不是客户忠诚的表现有（）。 In customer ...ing situations ( ).
- 在客户关系管理里，下列情况中不是客户忠诚的表现有（ ）。 In customer relationship management, customer loyalty is not shown in the following situations ( ). A: 对企业的品牌产生情感和依赖 It creates emotion and dependency on the brand of the enterprise B: 重复购买 Repeat purchase C: 即使遇到对企业产品的不满意，也不会向企业投诉 Even if you are not satisfied with the enterprise products, you will not complain to the enterprise D: 有向身边的朋友推荐企业的产品的意愿 Have the intention to recommend the products to your friends
- 客户关系管理(Customer Relationship Management,CRM):
- Weaker customer loyalty forces companies to adopt customer relationship management systems.
- CRM（Customer Relationship Management）是指（）。 A: 客户关系管理 B: 供应链管理 C: 企业资源计划管理 D: 客户信息管理
内容
- 0
Weaker customer loyalty forces companies to adopt customer relationship management systems. A: 正确 B: 错误
- 1
The aim of customer relationship management is to produce high customer ________. A: integrity B: loyalty C: innovation D: liability
- 2
客户满意度和忠诚度之间的关系，表现最为紧密的是（ ）。 The relationship between customer satisfaction and loyalty is the most intense ( ).
- 3
在客户关系管理里，以下哪种情况不是客户的忠诚的表现（ ）
- 4
The aim of customer relationship management is to produce high customer ________. A: integrity B: loyalty C: innovation D: liability E: equity