Putting a caller on hold is frustrating to the caller, so refrain from doing it unless you absolutely have to.
举一反三
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_______________________.
- If the hold takes longer than anticipated, check back with the caller periodically, so they don’t feel as though they have been abandoned.
- If the hold takes longer than anticipated, check back with the caller periodically, so they don’t feel as though they have been abandoned. A: 正确 B: 错误
- After you have greeted the caller, you don’t have to identify yourself and your company/department/unit.
- It is very natural that you have to put the caller on hold, then still try to be polite and say:_______________________. A: Just a moment, please. B: Could you hold the line, please? C: I'm afraid Mr.X is out at the moment. D: Hold on, please. I'll connect you.