“LEARN” model is an approach to handle （ ）.
A: guest complaints
B: luggage
C: crisis
D: calls
A: guest complaints
B: luggage
C: crisis
D: calls
举一反三
- Who helps the guest move the luggage? A: The receptionist. B: The bellman. C: The floor attendant. D: The guest himself.
- off-site complaints refer to complaints that tourists may make A: face to face B: in the tourist attractions C: through phone calls or e-mails D: to directors
- which complaints are service related complaints?( ) A: rude behaviour B: refusal to serve the guests C: serve the guests in a cold fashion D: invade guest privacy
- The word “queries” in this phrase “answer queries of patients” means _________. A: complaints B: calls C: greetings D: questions
- Most customers were satisfied with the way their complaints (handle)__________ by the company last month.