which complaints are service related complaints?( )
A: rude behaviour
B: refusal to serve the guests
C: serve the guests in a cold fashion
D: invade guest privacy
A: rude behaviour
B: refusal to serve the guests
C: serve the guests in a cold fashion
D: invade guest privacy
A,B,C,D
举一反三
- The three main types of complaints are. A: Noise complaints, bad odors and rude employees. B: Employee behaviour, false advertising, and rude employees. C: Noise complaints. false advertising, and incompetence D: Employee behaviour, dishonesty and property related
- settling Guests' complaints ____
- Which of the following are the duties of a receptionist? A: providing check-in and checkout services to guests B: answering any questions from the guests C: handling complaints from unsatisfied guests D: taking messages for the guests
- Room service is（）in the room. A: to serve meals B: to do service C: to clean up D: to take care of guests
- They are ready to serve the guests（ ）their convenience.
内容
- 0
They are ready to serve the guests（ ）their convenience. A: for B: under C: in D: at
- 1
The dining rooms in all big hotels ______. A: serve their guests free of charge B: also serve the people who don't live in the hotel free of charge C: check the guests' registration card carefully D: are easily cheated by people
- 2
A manager must be good at encouraging and settling the guests' complaints no matter how busy she or he is.
- 3
In western countires, where do the hosts often sit when they serve guests a meal?
- 4
I will be at your ___________(serve). A: serve B: serving C: serve D: service