which complaints are service related complaints?( )
A: rude behaviour
B: refusal to serve the guests
C: serve the guests in a cold fashion
D: invade guest privacy
A: rude behaviour
B: refusal to serve the guests
C: serve the guests in a cold fashion
D: invade guest privacy
举一反三
- The three main types of complaints are. A: Noise complaints, bad odors and rude employees. B: Employee behaviour, false advertising, and rude employees. C: Noise complaints. false advertising, and incompetence D: Employee behaviour, dishonesty and property related
- settling Guests' complaints ____
- Which of the following are the duties of a receptionist? A: providing check-in and checkout services to guests B: answering any questions from the guests C: handling complaints from unsatisfied guests D: taking messages for the guests
- Room service is（）in the room. A: to serve meals B: to do service C: to clean up D: to take care of guests
- They are ready to serve the guests（ ）their convenience.