举一反三
- What should you confirm when you are meeting your guest at the airport?
- In figuring out the guest information，usually there are（ ）questions the reservationist will ask the guest？ A: 1 B: 2 C: 3 D: 4
- When a guest comes to stay in a hotel, he should go to the concierge to do the check-in（）
- If the guest has an appointment in advance, you need to ____. A: let the guest go directly into your boss's office B: confirm by checking the record first C: allow the guest in and show him the direction. D: if you are not busy, you can accompany the visitor to your boss's office
- 以下选项中有语法错误的是（ ）。 A: char *str[ ]={“guest”}; B: char str[10 ]={“guest”}; C: char *str[3] *str[1]={“guest”}; D: char str[3][10];str[1]={“guest”};
内容
- 0
It is necessary to confirm the booking information with the guest in case there is any mistake to cause confusion.
- 1
You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?
- 2
Exceeding the expectations of a guest who has problems will their customer loyalty.
- 3
80.Please sort the following Room Service procedures into the correct order. A: A.Spread the food and ask the guest to sign the bill; B: B.Get the information from the guest: name and room number, what the guest wants, special requests; C: C.Repeat and confirm the order; D: D.Greet the guests’ E: E.Tell the guest how long the guest has to wait; F: F.Express your best wishes; G: G.Deliver the food to the guest’s room.
- 4
When the guest wants to check in, the receptionist needs to _________.