The rules for notifying include: 1.follow up with the guest;2.confirm that the solution will satisfy the guest; 3.go above and beyond when resolving problems.
举一反三
- What should you confirm when you are meeting your guest at the airport?
- In figuring out the guest information，usually there are（ ）questions the reservationist will ask the guest？ A: 1 B: 2 C: 3 D: 4
- When a guest comes to stay in a hotel, he should go to the concierge to do the check-in（）
- If the guest has an appointment in advance, you need to ____. A: let the guest go directly into your boss's office B: confirm by checking the record first C: allow the guest in and show him the direction. D: if you are not busy, you can accompany the visitor to your boss's office
- 以下选项中有语法错误的是（ ）。 A: char *str[ ]={“guest”}; B: char str[10 ]={“guest”}; C: char *str[3] *str[1]={“guest”}; D: char str[3][10];str[1]={“guest”};