Dialogue (2)Staff: This is your laundry. Would you please ?Guest: Thank you. really did a good job.Staff: Thank you. By the way, and the laundry has sewn on a button for you.Guest: A million thanks. Your hotel’s laundry service is excellent.

You are on the phone when the guest arrives at the Front Desk. What should you do for the guest?

if you make a mistake how do you apologize to the guest

You should explain to the guest patiently and offer an alternative if the time or date the guest need is not available.

智慧职教: The guest is finishing his meal, how do you try to sell more to the guest?

Are you busy on...? A: Host B: Guest

Are you free on...? A: Host B: Guest

If the guest asks you to look after the baby for her, what will you say?

What should you confirm when you are meeting your guest at the airport?

If the guest has an appointment in advance, you need to ____. A: let the guest go directly into your boss's office B: confirm by checking the record first C: allow the guest in and show him the direction. D: if you are not busy, you can accompany the visitor to your boss's office