The final step in Lewin's three-step description of the change process is ________. A: freezing the new state B: unfreezing the status quo C: changing to a new state D: unfreezing the new state

The control process is a three-step process that includes unfreezing the system, changing the system, and refreezing the system.

库尔特·勒温（Kurt Lewin）是计划变革理论的创始人。他认为成功的组织变革应该分为3个阶段：解冻（Unfreezing）、 （Changing）、 （Refreezing）。