If a buyer didn’t receive his order, it is also advisable for you to issue a refund before asking the buyer to reorder, which is considered a good customer service in spite of a financial loss to you. ( )
举一反三
- If a buyer says he didn’t receive the order, it is the most buyer-friendly solution that you should issue a refund first, and if the buyer receives the original order after it was refunded, Amazon can simply recharge the customer.( )
- If a buyer wants to return an item, all Amazon sellers are required to accept returns and process refunds. After a return request is approved, it is advisable that you should not issue a refund until you receive the item back from the buyer. ( )
- You can process a refund either after the return arrives or immediately if you plan a returnless refund on an item with its value lower than the return shipping cost. Once you received a return, you are expected to issue a refund to the buyer within 24 hours; otherwise, Amazon might refund the buyer and charge the amount to your seller account. ( )
- If you decide not to accept an out-of-policy return or if you plan to provide a returnless refund, you can close the buyer’s return request. Once the request is closed, the buyer will receive a message with the closure reason from Amazon. ( )
- If the item was accurately described and listed, but the buyer doesn’t want it with no excuse or an ordering mistake was made by the buyer himself, you may refund the item price plus the shipping cost. ( )