If a buyer says he didn’t receive the order, it is the most buyer-friendly solution that you should issue a refund first, and if the buyer receives the original order after it was refunded, Amazon can simply recharge the customer.( )
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- If a buyer didn’t receive his order, it is also advisable for you to issue a refund before asking the buyer to reorder, which is considered a good customer service in spite of a financial loss to you. ( )
- If a buyer wants to return an item, all Amazon sellers are required to accept returns and process refunds. After a return request is approved, it is advisable that you should not issue a refund until you receive the item back from the buyer. ( )
- You can process a refund either after the return arrives or immediately if you plan a returnless refund on an item with its value lower than the return shipping cost. Once you received a return, you are expected to issue a refund to the buyer within 24 hours; otherwise, Amazon might refund the buyer and charge the amount to your seller account. ( )
- If you decide not to accept an out-of-policy return or if you plan to provide a returnless refund, you can close the buyer’s return request. Once the request is closed, the buyer will receive a message with the closure reason from Amazon. ( )
- If the order quantity e______3000pcs,we can do buyer' manual free of charge based on the buyer provide manual artwork .