There are five procedures for taking room service.
A: 1.Greetings.
B: 2. take orders.
C: 3. ask the guest’s name
D: 4. repeat the guest’s order.
E: 5. extend best wishes.
A: 1.Greetings.
B: 2. take orders.
C: 3. ask the guest’s name
D: 4. repeat the guest’s order.
E: 5. extend best wishes.
举一反三
- 80.Please sort the following Room Service procedures into the correct order. A: A.Spread the food and ask the guest to sign the bill; B: B.Get the information from the guest: name and room number, what the guest wants, special requests; C: C.Repeat and confirm the order; D: D.Greet the guests’ E: E.Tell the guest how long the guest has to wait; F: F.Express your best wishes; G: G.Deliver the food to the guest’s room.
- The Working Procedures of waiter or waitress are A: 1 greeting B: 2. Ask about table type and arrival time. C: 3. Check the table status D: 4 Ask for the guest’s name and celphone number Any special request E: 5. Repeat all the information 6. Extend the best wish to the guest.
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- In figuring out the guest information，usually there are（ ）questions the reservationist will ask the guest？ A: 1 B: 2 C: 3 D: 4
- The Working Procedures for taking order are A: 1 Greetings B: 2. Share the culture behind the dishes with local flavor C: 3. Recommend food of the restaurant according to cold dishes, main dishes, soup, desserts, drinks D: 4 Raise questions if there are any E: 5. Leave politely