The Working Procedures of waiter or waitress are
A: 1 greeting
B: 2. Ask about table type and arrival time.
C: 3. Check the table status
D: 4 Ask for the guest’s name and celphone number Any special request
E: 5. Repeat all the information 6. Extend the best wish to the guest.
A: 1 greeting
B: 2. Ask about table type and arrival time.
C: 3. Check the table status
D: 4 Ask for the guest’s name and celphone number Any special request
E: 5. Repeat all the information 6. Extend the best wish to the guest.
举一反三
- There are five procedures for taking room service. A: 1.Greetings. B: 2. take orders. C: 3. ask the guest’s name D: 4. repeat the guest’s order. E: 5. extend best wishes.
- For the walk-in guest，what should the receptionist do？( ) A: ask about the length of stay B: ask about the number of people C: ask about the type of room D: check the guest ID
- After greeting a new guest, the receptionist needs to _____. A: call housekeeping department to check the room B: ask the guest the length of his stay. C: ask the guest’s ID card D: check the guest’s reservation
- 80.Please sort the following Room Service procedures into the correct order. A: A.Spread the food and ask the guest to sign the bill; B: B.Get the information from the guest: name and room number, what the guest wants, special requests; C: C.Repeat and confirm the order; D: D.Greet the guests’ E: E.Tell the guest how long the guest has to wait; F: F.Express your best wishes; G: G.Deliver the food to the guest’s room.
- In figuring out the guest information，usually there are（ ）questions the reservationist will ask the guest？ A: 1 B: 2 C: 3 D: 4