<spanstyle="display:block;text-align:center;">Passage4</span>●Readthememoandtherequestbelow.<br/>●Completetheformonthefollowingpage.<br/>●Writeaword,phraseornumberinspaces41-45onyourbook.<br/>Memo<br/>To:CharlesMurphy@yahoo.com<br/>From:RobertJames@sohu.com<br/>Subject:BooksNotDelivered<br/>Message:<br/>April8,2005<br/>Charles,<br/>YouweregoingtosendthebooksonInternationalTradeandMulti-culturalCommunicationtomebyyesterday.Theyhavenotarrived.PleasegetintouchwithmeASAP.Weneedthesebooksfortomorrowafternoon’smeeting.<br/><spanstyle="display:block;text-align:right;">Thanks,</span><br/><spanstyle="display:block;text-align:right;">Rnbert</span><br/>ARequestfortheBooksOrdered<br/>Thepersonwhoreceivedthemessage:(41)______<br/>Whathappened:(42)______<br/>Whenwerethebooksduetoarrive:(43)______<br/>Thenameofthebook:(44)______<br/>Whenwillthebookbeused:(45)______

<spanstyle="display:block;text-align:center;">案例二</span>刘华，男，33岁，伤残转业军人。刘华转业后被安排在一家自动纺织厂工作，成为一名普通工人。两年前，刘华所在的纺织厂倒闭了，他变成了失业人员。尽管一直努力找工作，但半年过去了，刘华还是没有找到合适的工作。而他上有老下有小，加上妻子又没有工作，家庭生活异常困难。刘华的不少亲朋好友劝他去找相关部门求助，但他一直不乐意。妻子为此事经常和他吵架。刘华现在不知道该怎么办。<br/>【问题】<br/>假如你是刘华所在社区的一名社会工作者，请针对刘华一家的情况，拟订一份服务方案。

<spanstyle="display:block;text-align:center;">案例五</span>小敏，今年5岁，4岁时的一次意外使小敏失去了大部分听力。小敏的性格本来就比较内向，再加上听力不好，逐渐变得自卑，很少和人交流，加之父母工作繁忙，不能对小敏悉心照顾。近来，小敏很少和父母交流，常常一个人躲在房间里哭。她觉得自己和别人不一样，小朋友都不跟她玩。小敏的父母对女儿非常担心。<br/>【问题】<br/>假如你是一位社会工作者，请根据小敏的状况拟订一份个案服务方案。

<spanstyle='text-align:center;display:block'>OnNotWinningtheNobelPrize(Excerpt)</span><spanstyle='text-align:center;display:block'>ByDorisLessing</span>Wehaveatreasure-houseofliterature,goingbacktotheEgyptians,theGreeks,theRomans.Itisallthere.Thiswealthofliterature,tobediscoveredagainandagainbywhoeverisluckyenoughtocomeuponit.Atreasure.Supposeitdidnotexist.Howimpoverished,howemptywewouldbe.<br/>Weownalegacyoflanguages,poems,histories,anditisnotonethatwilleverbeexhausted.Itisthere,always.<br/>Wehaveabequestofstories.talesfromtheoldstorytellers,someofwhosenamesweknow,butsomenotThestorytellersgobackandback,toaclearingintheforestwhereagreatfireburns,andtheoldshamansdanceandsing,forourheritageofstoriesbeganinfire,magic,thespiritworld.Andthatiswhereitisheld,today.<br/>Thestorytellerisdeepinsideeveryoneofus.Thestory-makeralwayswithus.Letussupposeourworldisravagedbywar,bythehorrorsthatweallofuseasilyimagine.Letussupposefloodswashthroughourcities,theseasrise.Butthestorytellerwillbethere,foritisourimaginationswhichshapesus,keepus,createus-forgoodandforill.Itisourstoriesthatwillrecreateus,whenwearetorn,hurtevendestroyed.Itisthestoryteller,thedream-maker,themyth-maker,thatisourphoenix,whichrepresentsusatourbest,andatourmostcreative.

<spanstyle="display:block;text-align:center;">案例五</span>媛媛是个7岁的小女孩，现在就读于某小学。因为幼时患上了小儿麻痹症，媛媛的腿脚行动不便，这给媛媛的生活、学习以及进入社会造成了严重障碍。开学一个多月来，性格内向、自卑的媛媛从不参与任何室外活动，也很少与同学交流，几乎没有要好的朋友。时间一长，她产生了厌学情绪，经常对老师撒谎，借故请假。<br/>假如你是该小学的一名社会工作者，被要求为媛媛提供服务。<br/>【问题】<br/>1．在上述案例中，媛媛面临的困境主要有哪些？<br/>2．针对媛媛目前的困境，社会工作者应采取什么样的介入策略？